Frequently Asked Questions

We focus on premium appliance brands including Bosch, Fisher & Paykel, LG, KitchenAid, and GE Appliances, with availability varying by model and finish.

Yes. Share your space, measurements, finish preferences, and project goals, and our team can help narrow the right appliance options for your home.

Yes. Many clients purchase several appliances together across refrigeration, cooking, dishwashing, and laundry. Add everything to a single order, or contact us and we can help coordinate the selections.

Most products shown online are available to order, though lead times and availability can change. We confirm important details before moving your order forward.

Yes. Sterling Home & Appliances includes complimentary white-glove delivery on every order, with scheduled timing confirmed based on product availability, destination, and the details of your order.

We deliver across Canada and the United States. Delivery timing varies by destination and is confirmed once your order has been reviewed.

No. Sterling Home & Appliances does not provide installation. Delivery is the end of our service, and installation should be arranged with a qualified professional.

After checkout, we review your order details, confirm availability, and contact you if anything needs attention before preparing your appliance delivery.

Delivery timing depends on product availability and your location. Our team will confirm the expected window once your order details have been reviewed.

Inspect your appliance at delivery. If it arrives damaged, contact us within 48 hours with photos and your order number — damaged-on-arrival items are replaced or refunded at no cost to you.

Uninstalled, unused appliances in their original packaging may be returned within 15 days of delivery. Pickup and return shipping fees are the responsibility of the customer and are deducted from the refund. See our Refund Policy for full details.

Yes. All appliances are covered by the standard manufacturer warranty. We do not offer extended or supplemental warranties, but we are happy to point you toward the right manufacturer contact for a claim.

Contact us as soon as possible with your order number. If the order has not moved too far into processing, we will review what changes may be possible.

Available payment methods are shown at checkout. If you have a specific payment question before placing an order, contact us and we can guide you.

All prices are listed in Canadian dollars (CAD). Applicable taxes, including GST and PST, are calculated and added at checkout.