Returns & Refund Policy

Returns

We accept returns within 15 days of delivery for appliances that are uninstalled, unused, and in their original packaging with all included accessories and documentation.

Return Fees

Customers are responsible for all return costs, including pickup and return shipping fees, which will be quoted at the time the return is arranged and deducted from the refund. Original delivery costs are non-refundable.

How to Start a Return

Contact us at info@sterlinghome.ca with your order number. Once the return is approved and arranged, our team will coordinate pickup. Refunds are processed to the original payment method within 5–7 business days of the returned item passing inspection.

Non-Returnable

• Appliances that have been installed, connected, or used
• Items not in their original packaging
• Special-order items

Damaged on Arrival

Inspect your appliance at delivery. If it arrives damaged, contact us within 48 hours with photos and your order number — damaged-on-arrival items are replaced or refunded at no cost to you.

Warranty

All appliances are covered by the standard manufacturer warranty only. Sterling Home & Appliances does not provide extended or supplemental warranties. Warranty claims after the return window are handled directly with the manufacturer; we're happy to point you to the right contact.